Privacy Policy
Effective Date: 11 July 2025
Last Updated: 11 July 2025
At Nexlevel Building Services & Renovations ABN 35 784 689 135, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect the following types of personal information, depending on the nature of your interaction with us:
Full name
Email address
Phone number
Residential and/or project address
Project details (e.g. renovation type, timelines, budget)
Payment and billing details
Government-issued identification (if required for permits or compliance)
Any other information you voluntarily provide (e.g. through our contact forms or surveys)
2. How We Collect Your Personal Information
We collect personal information in a variety of ways, including:
When you fill out a form on our website
When you request a quote or consultation
When you engage us for renovation or building services
During telephone calls, emails, or text messages
Through third-party services we use to manage client relationships or workflow (e.g. Zoho CRM, Wunderbuild, Make.com)
3. Why We Collect and Use Your Information
We collect personal information to:
Provide you with our renovation and construction services
Respond to your enquiries and quote requests
Create, manage and deliver project proposals
Manage project timelines and documentation
Comply with licensing, insurance and regulatory obligations
Send updates, invoices, and payment reminders
Improve our website and customer service
Request testimonials or reviews (with consent)
Offer relevant promotions, offers, or blog content
4. Disclosure of Personal Information
We do not sell or rent your information. We may share your personal information with:
Contractors and subcontractors involved in your renovation project
Engineers, designers, or certifiers (if required)
Financial service providers (e.g. for payment plans or invoicing)
Legal or regulatory bodies if required by law
Cloud-based platforms (e.g. Zoho, Wunderbuild, Xero) strictly for operational purposes
We require third parties to handle your information in accordance with Australian privacy laws.
5. Data Storage and Security
Your information is securely stored on password-protected systems including:
Zoho CRM (client records)
Wunderbuild (project management)
Xero (financial records)
OneDrive (document storage)
We implement robust physical, electronic, and procedural safeguards to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure.
6. Accessing and Correcting Your Information
You have the right to request access to or correction of your personal information at any time. If you believe the information we hold is inaccurate, incomplete, or outdated, please contact us via the details below.
We will respond to your request within a reasonable timeframe (typically within 30 days).
7. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience. These may collect non-personal data such as browser type, pages visited, time on site, and referral source. You can choose to disable cookies via your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. supplier sites, finance partners). We are not responsible for the privacy practices of these external sites. Please refer to their privacy policies for more information.
9. Marketing and Communication
We may contact you to share project updates, promotional offers, or request feedback. You may opt-out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The latest version will always be available on our website.
11. Contact Us
For questions, access requests, complaints, or more information about how we manage your privacy, contact us:
Nexlevel Building Services & Renovations
📧 Email: accounts@nexlevelbuilding.com.au
📞 Phone: (02) 6621 4491
📍 Address: Unit 6/5 Krauss Ave, South Lismore NSW 2480
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.a